Learning

Tools & Resources

Practical, free resources for evaluating and strengthening homelessness response work — built for the people doing it, and free to download and use today.

Built for the people doing the work

These resources are designed for the directors, program managers, and planners inside homelessness response systems who need practical, actionable tools they can put to use right away.

All Resources Measurement & Evaluation Systems & Interventions
Guide
Measurement & Evaluation

The Impact Model

An interactive guide to the framework that connects your mission to measurable results — the reasoning that says why your work should produce change, and the grid that shows whether it does. Read it on the site, no download needed.

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Free
Measurement & Evaluation

Are You Measuring What Matters?

A short self-assessment for program leaders. Answer a handful of questions about your own measurement — and find out whether your data can actually tell you if your program is working.

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Free
Measurement & Evaluation

Outputs vs. Outcomes

A plain-language guide to the most common measurement mistake in the sector — counting activities instead of impact — and how to tell the difference in your own reporting.

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Free
Measurement & Evaluation

Questions to Ask Before You Trust a Number

A short guide to data integrity — how to know whether the numbers behind a report can actually be believed, what they might be hiding, and where confident-looking data quietly overclaims.

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Free
Measurement & Evaluation

Monitoring vs. Evaluation

Two different questions about your program — routinely treated as one. A clear look at what each does, why you need both, and how confusing them keeps a system busy without knowing whether it's working.

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Free
Measurement & Evaluation

The Service-to-Outcome Gap

Your returns number tells you people came back — but not whether the support was matched to the need. A look at the measurement gap between what's provided and what happens, and why it's where real insight lives.

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Free
Systems & Interventions

Homelessness Interventions: Program Types

A reference guide to the intervention continuum — what each program type is for, the theory of change it rests on, and why an intervention that works in one system can stall in another.

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Free
Systems & Interventions

Understanding Housing Problem Solving

Housing Problem Solving is one of the most talked-about approaches in the field — and one of the most misunderstood. What it actually is, why it works upstream, and the strengths-based premise at its core.

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